Returns & Refunds
At uvnkrsvlmβ’, your satisfaction always comes first π
We aim to make every purchase worry-free β and every return straightforward.
π¦ Return Window
You may request a return within 30 days of receiving your order.
To be eligible:
β Item must be unused & in original condition
β Packaging (and tags, if any) should be intact
β Proof of purchase is required
βοΈ Start a Return
To begin, simply contact us:
π§ service@envaiog.com
Once approved, weβll provide:
β’ Return instructions
β’ A shipping label
β οΈ Please note: returns without prior approval cannot be processed.
β οΈ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
π Contact us as soon as possible
Weβll arrange a replacement or refund quickly.
π« Non-Returnable Items
Some items are not eligible for return, including:
β’ Perishable goods (food, beverages, etc.)
β’ Customized or personalized items
β’ Gift cards
β’ Final sale or promotional items
Not sure? Feel free to ask before sending anything back π
π Exchanges Made Easy
For exchanges:
- Submit a return request
- Place a new order for your preferred item
This helps ensure faster processing β±οΈ
πͺπΊ EU Orders
For customers in the European Union:
You may cancel or return your order within 14 days, even without reason.
Conditions still apply: unused items, original packaging, and proof of purchase.
π³ Refund Process
Once your return is received and inspected:
β Refunds are issued to your original payment method
β Processing time: up to 10 business days
β Bank processing may take additional time
If your refund hasnβt arrived after 15 business days, please contact us.
π Return Details
A return label provided by uvnkrsvlmβ’ is required before shipping any item back.
Our support team will guide you through the correct return address after approval.
π¬ Need Help?
uvnkrsvlmβ’
Charleston Treasure LLC
1470 Ben Sawyer Blvd
Mount Pleasant, SC 29464
United States
π (843) 284-7222
π§ service@envaiog.com
π€ Our Promise
Weβre here to make returns fair, easy, and stress-free β
because your experience matters just as much as our products.